Privacy Policy

Effective Date: 8-11-2025

Last Updated: 8-11-2025

1. Introduction

Western Payment Solutions LLC ("we," "us," or "our") operates the RuneNugget online game ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Important:

RuneNugget is an independent game and is not affiliated with, endorsed by, or connected to Jagex Limited or the official RuneScape game.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

  • Account Information: Username, email address, password (encrypted)
  • Payment Information: Billing details, payment method information (processed through secure third-party providers)
  • Communications: Messages you send to us, support tickets, feedback

2.2 Automatically Collected Information

  • Game Data: Character statistics, game progress, items, achievements, gameplay logs
  • Communication Data: In-game chat messages, private messages, clan communications
  • Technical Data: IP address, browser type, device information, operating system, game client version
  • Usage Analytics: Time spent playing, features used, gameplay patterns, crash reports
  • Security Data: Anti-cheat logs, suspicious activity detection, login attempts

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze website and game usage
  • Improve our services

3. How We Use Your Information

We use collected information for:

3.1 Service Provision

  • Creating and managing your account
  • Providing game functionality and features
  • Processing payments and transactions
  • Delivering customer support

3.2 Security and Safety

  • Detecting and preventing cheating, hacking, and fraudulent activity
  • Enforcing our Terms of Service
  • Protecting against security threats
  • Moderating in-game communications

3.3 Improvement and Analytics

  • Analyzing gameplay to improve game balance
  • Fixing bugs and technical issues
  • Developing new features and content
  • Understanding user behavior and preferences

3.4 Communication

  • Sending service-related notifications
  • Responding to your inquiries
  • Providing updates about the game (with your consent)
  • Marketing communications (where legally permitted and with consent)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 We May Share Information With:

Service Providers:

Third-party companies that help us operate our Service, including:

  • Hosting and server providers
  • Payment processors
  • Analytics services
  • Customer support tools

Legal Requirements:

We may disclose information when required by law or to:

  • Comply with legal processes
  • Respond to government requests
  • Protect our rights and property
  • Ensure user safety
  • Investigate violations of our Terms of Service

Other Situations:

  • Business Transfers: In connection with any merger, sale, or acquisition
  • Consent: When you explicitly consent to sharing your information

5. Data Security

We implement appropriate security measures to protect your information:

Encryption

Sensitive data is encrypted in transit and at rest

Access Controls

Limited access to personal information on a need-to-know basis

Security Assessments

Ongoing monitoring and testing of our security systems

Secure Servers

Industry-standard security protocols for our infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Account Data

Retained while your account is active and for a reasonable period after closure

Game Logs

May be retained for up to 2 years for security and anti-cheat purposes

Payment Records

Retained as required by law and for fraud prevention

Communications

Chat logs and messages may be retained for moderation and safety purposes

7. Your Rights and Choices

7.1 Account Management

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information through your account settings
  • Deletion: Request deletion of your account and associated data (subject to legal retention requirements)

7.2 Communication Preferences

  • Marketing: Opt out of promotional emails through unsubscribe links or account settings
  • Notifications: Manage in-game and service notifications through your account preferences

7.3 Regional Rights

For EU Residents (GDPR):

  • Right to access, rectify, erase, or restrict processing of your data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

For California Residents (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of sale (note: we do not sell personal information)
  • Right to non-discrimination

To exercise these rights, contact us at privacy@westernpaymentsolutions.com.

8. Children's Privacy (COPPA Compliance)

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information.

If you are between 13 and 18, you should have your parent or guardian review this Privacy Policy before using our Service.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

General Contact

Western Payment Solutions LLC

Address: 30 N Gould St Ste N, Sheridan, WY 82801

Email: info@westernpaymentsolutions.com

Website: https://runenugget.com

Specific Inquiries

Privacy: privacy@westernpaymentsolutions.com

Support: support@westernpaymentsolutions.com

DPO: dpo@westernpaymentsolutions.com

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify users of material changes through in-game notifications or email
  • For significant changes, we may require renewed consent

Effective Date: 8-11-2025

Last Updated: 8-11-2025

By continuing to use RuneNugget, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.