Support & Contact

Need help with RuneNugget? We're here to assist you with any questions, issues, or concerns.

Contact Methods

General Support

Email: support@westernpaymentsolutions.com

Response Time: 12-24 hours

For general questions, account issues, and technical problems

Billing & Payments

Email: billing@westernpaymentsolutions.com

Response Time: 24-48 hours

For donation issues, refunds, and payment problems

Rule Violations

Email: reports@westernpaymentsolutions.com

Response Time: 6-12 hours

To report cheating, harassment, or rule violations

Support Categories

Technical Issues

Client won't start or crashes
Connection problems
Graphics or performance issues
Audio problems

Download or update failures
Login difficulties
Interface bugs
Compatibility issues

Contact: support@westernpaymentsolutions.com

Account & Gameplay

Lost items or progress
Account recovery
Password reset issues
Character problems

Skill or stat issues
Quest bugs
Trading problems
Bank or inventory issues

Contact: support@westernpaymentsolutions.com

Donations & Billing

Payment processing issues
Missing donation rewards
Refund requests
Billing disputes

Subscription management
Premium benefits not working
Transaction verification
Payment method problems

Contact: billing@westernpaymentsolutions.com

Reports & Appeals

Report cheating or botting
Report harassment
Report inappropriate content
Report scamming

Appeal account bans
Appeal mutes or restrictions
Dispute moderation actions
False positive reports

Contact: reports@westernpaymentsolutions.com

Before Contacting Support

To help us assist you more efficiently, please try these steps first:

For Technical Issues:

Restart the game client
Check your internet connection
Update your graphics drivers
Disable antivirus temporarily
Try running as administrator
Clear cache and temporary files

For Account Issues:

Check your email for notifications
Verify your username and password
Look for any active restrictions
Check our website for announcements
Try logging in from different device
Review our rules and policies

When Contacting Us

Please include the following information in your support request:

Account Information

Your username (never include your password)
Registered email address
Approximate account creation date

Issue Details

Clear description of the problem
When the issue started occurring
Steps you've already tried
Any error messages received

System Information (for technical issues)

Operating system (Windows, Mac, Linux)
Browser type and version (if applicable)
Any recent software changes
Screenshots or videos of the issue

Response Times & Availability

Standard Response Times

Rule Violations6-12 hours

Technical Issues12-24 hours

General Support24-48 hours

Billing Issues24-48 hours

Important Notes

Response times may be longer during weekends
Complex issues may require additional investigation time
High-priority security issues are handled immediately
We operate in EST business hours
Holiday schedules may affect response times

Emergency Contact

For Urgent Security Issues

If you've discovered a critical security vulnerability or your account has been compromised, contact us immediately:

Security Email: security@westernpaymentsolutions.com

Subject Line: [URGENT] Security Issue

Please include detailed information about the vulnerability or compromise. We take security issues very seriously and will respond as quickly as possible.