Refund Policy

Effective Date: 8-11-2025

Last Updated: 8-11-2025

1. Introduction

This Refund Policy ("Policy") governs refunds for purchases made through RuneNugget, operated by Western Payment Solutions LLC ("we," "us," or "our"). This policy applies to all transactions including donations, premium memberships, in-game currency, virtual items, and any other digital products or services.

Important:

RuneNugget is an independent game and is not affiliated with Jagex Limited or the official RuneScape game.
All purchases are for virtual goods and services within our game environment.

By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. General Refund Principles

2.1 Nature of Virtual Goods

All purchases on RuneNugget are for virtual, digital goods and services that have no real-world value outside of our game environment. These items include but are not limited to:

Membership

In-game currency (credits, coins, etc.)

Virtual items and equipment

Cosmetic upgrades

Account benefits and privileges

2.2 No-Refund Policy

Due to the digital nature of our products, all sales are generally final.

Refunds are provided only under the specific circumstances outlined in this policy.

3. Eligible Refund Situations

3.1 Technical Issues

Refunds may be granted when:

  • Duplicate Charges: You were charged multiple times for the same purchase due to a system error
  • Payment Processing Errors: Your payment was processed but you did not receive the purchased items due to technical failure
  • Server Issues: Purchased items were lost due to server rollbacks or data corruption within 48 hours of purchase

3.2 Unauthorized Transactions

  • Account Compromise: Purchases made without your authorization due to account hacking (subject to investigation)
  • Fraudulent Charges: Unauthorized use of your payment method (requires documentation)

3.3 Service Unavailability

  • Server Closure: If RuneNugget permanently ceases operations (pro-rated refunds for active subscriptions)
  • Extended Downtime: Refunds for subscription time lost due to unplanned extended server outages (over 72 hours)

4. Non-Refundable Situations

4.1 Account Actions

No refunds will be provided for:

  • Account Bans or Suspensions: Purchases made before account penalties due to rule violations
  • Voluntary Account Deletion: Player-initiated account closure
  • Account Trading/Sharing: Losses due to sharing account credentials

4.2 Player Decisions

  • Buyer's Remorse: Changing your mind after purchase
  • Gameplay Dissatisfaction: Not enjoying purchased content or features
  • Alternative Choices: Wanting different items after purchase
  • Player Disputes: Issues arising from player-to-player transactions

4.3 Game Changes

  • Content Updates: Changes to game mechanics, item statistics, or features
  • Balancing Updates: Modifications to gameplay balance that affect purchased items
  • New Content: Release of new items that make previous purchases less desirable

4.4 External Factors

  • Internet Connectivity: Personal internet or device issues preventing gameplay
  • Compatibility Problems: Device or software compatibility issues on your end
  • Regional Restrictions: Changes in local laws affecting service availability

5. Refund Process and Timeframes

5.1 Request Timeline

7 Days

General refund requests

48 Hours

Technical issue reports

14 Days

Unauthorized transactions

5.2 How to Request a Refund

1

Contact Support

Submit a ticket through our support system or email support@westernpaymentsolutions.com

2

Provide Information

  • Transaction ID or receipt
  • Purchase date and amount
  • Detailed explanation of the issue
  • Screenshots or evidence (if applicable)
3

Investigation & Decision

We will review your request within 3-5 business days and respond with our decision

5.3 Processing Time

  • Approved refunds: Processed within 5-10 business days
  • Payment method: Refunds issued to the original payment method
  • Processing time: May vary depending on your bank or payment provider

6. Partial Refunds and Credits

6.1 Pro-Rated Refunds

  • Subscription Services: Unused subscription time may be refunded on a pro-rated basis for eligible situations
  • Bundle Purchases: Individual items from bundles are not eligible for partial refunds

6.2 Store Credit Option

In some cases, we may offer store credit instead of monetary refunds:

  • Account issues with payment processing limitations
  • Discretionary credits for customer satisfaction
  • Store credit does not expire but cannot be transferred between accounts

7. Chargeback and Dispute Protection

Important Chargeback Information

  • Contact us first: Before initiating a chargeback with your bank, please contact our support team
  • Account Suspension: Chargebacks may result in immediate account suspension pending resolution
  • Chargeback Fees: You may be responsible for chargeback fees if the dispute is resolved in our favor

Fraudulent Chargebacks

Initiating chargebacks for valid purchases may result in:

  • Permanent account closure
  • Forfeiture of all virtual goods and progress
  • Legal action for recovery of goods and damages

8. Subscription and Recurring Payments

8.1 Subscription Cancellation

  • Future Billing: Cancel anytime to stop future charges through your account settings
  • Current Period: No refunds for the current subscription period unless covered by this policy
  • Access Continuation: Paid subscription benefits continue until the end of the current billing cycle

8.2 Auto-Renewal

  • Notification: We will send renewal reminders before automatic billing
  • Cancellation Window: Cancel at least 24 hours before renewal to avoid charges
  • Grace Period: Contact support within 24 hours of unwanted auto-renewal for potential refund

9. Regional and Legal Considerations

9.1 Consumer Rights

This policy does not override mandatory consumer protection laws in your jurisdiction:

  • EU Consumers: May have additional rights under local consumer protection laws
  • Australian Consumers: Protected under Australian Consumer Law guarantees
  • Other Jurisdictions: Local consumer protection laws may provide additional rights

9.2 Minimum Age Requirements

  • Minors: Purchases by users under 18 may be refunded if requested by parent/guardian with proper documentation
  • Parental Consent: We may require parental verification for certain refund requests

10. Contact Information and Disputes

Customer Support

Western Payment Solutions LLC

Support: support@westernpaymentsolutions.com

Refunds: refunds@westernpaymentsolutions.com

Portal: Open Link

Response Time: 3-5 business days

Dispute Resolution

1.

Appeal Process: Submit an appeal with additional information within 30 days

2.

Final Decision: Management review for disputed cases

3.

Legal Remedies: Pursue available legal remedies in your jurisdiction if unsatisfied

11. Limitation of Liability

Our total liability for refunds is limited to the amount you paid for the specific transaction in question. We are not liable for:

  • Consequential or indirect damages
  • Loss of virtual progress or achievements
  • Opportunity costs or time invested
  • Third-party services or expenses

Effective Date: 8-11-2025

Last Updated: 8-11-2025

By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.